Last Updated: [Insert Date]

Welcome to Plumbing Supply Store (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website plumbingproshop.com and all purchases made through our platform. By accessing our site or placing an order, you agree to be bound by these terms.

Professional Focus: Our products and services are designed primarily for trade professionals in the plumbing industry. By using our site, you acknowledge that you are either a professional or purchasing for professional use.

1. User Responsibilities

1.1 Account Information

When creating an account or placing an order, you agree to:

  • Provide accurate, current, and complete information
  • Maintain the security of your account credentials
  • Promptly update any changes to your information

1.2 Prohibited Activities

You may not:

  • Use our site for any illegal purpose
  • Reproduce, duplicate, or resell our products without authorization
  • Use automated systems to extract data from our site
  • Misrepresent your professional status or qualifications

2. Products and Services

2.1 Product Descriptions

We strive for accuracy in all product descriptions, specifications, and pricing. However, we cannot guarantee that all descriptions are entirely error-free. If you receive a product that differs significantly from its description, please contact us immediately.

2.2 Professional-Grade Products

Our inventory includes:

  • Ball valves, gate valves, and bypass valves
  • Brassware and copper tubing
  • Plumbing tools (cutting, bending, measuring)
  • Commercial-grade bathroom, kitchen, and catering equipment
  • Specialty items like leak repair kits and insulation materials

All products are intended for professional installation and use.

2.3 Product Limitations

Certain products have specific restrictions:

  • Custom-cut items cannot be returned
  • Used cutting tools are ineligible for return due to safety concerns
  • Opened leak repair kits cannot be accepted back

3. Ordering and Payment

3.1 Order Process

When you place an order:

  • You receive an order confirmation email
  • We process orders within 1-2 business days (excluding weekends/holidays)
  • We reserve the right to refuse or cancel any order

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details.

3.3 Pricing and Taxes

All prices are in USD. International customers are responsible for any applicable customs duties, taxes, or fees imposed by their country.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after dispatch)
  • Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)

4.2 Delivery Areas

We ship globally except to:

  • Certain Asian regions
  • Remote areas with limited carrier access

Contact us if unsure about delivery to your location.

4.3 Delivery Issues

You must:

  • Inspect shipments immediately upon arrival
  • Report any damage within 48 hours of delivery
  • Provide photographic evidence when requested

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for qualified items that are:

  • Unused and in original condition
  • In original packaging with all components
  • Accompanied by proof of purchase

5.2 Non-Returnable Items

For professional hygiene and safety, we cannot accept returns on:

  • Opened or used leak repair kits
  • Used or sharpened cutting tools
  • Custom-cut copper tube
  • Special order brassware
  • Cut or opened insulation materials

5.3 Return Process

To initiate a return:

  1. Contact us within 15 days at [email protected]
  2. Complete the provided return form
  3. Ship items to our returns department at:
    Plumbing Supply Store Returns Department
    849 East Victoria Street
    Carson, US 90746

5.4 Refund Processing

Refunds:

  • Are processed within 3-5 business days of receipt
  • Issued to original payment method
  • Exclude original shipping costs (unless defective)

6. Intellectual Property

All content on our site, including:

  • Product designs and specifications
  • Brand names and logos
  • Website content and images

are protected by intellectual property laws and remain our exclusive property.

7. Liability Limitations

7.1 Product Use

We are not liable for:

  • Improper installation or use of products
  • Damages resulting from incorrect product selection
  • Consequential damages from product failure

7.2 Website Use

We strive to maintain site availability but are not responsible for:

  • Temporary unavailability due to maintenance
  • Technical issues beyond our control
  • Inaccuracies in third-party content

8. Governing Law

These terms are governed by the laws of the State of California. Any disputes shall be resolved in the courts of Carson, California.

9. Changes to Terms

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the modified terms.

10. Contact Information

For questions about these Terms:

Plumbing Supply Store
849 East Victoria Street
Carson, US 90746
Email: [email protected]

Professional Commitment: We value our trade customers and are committed to providing quality plumbing products with reliable service. These terms are designed to protect both parties while ensuring professional standards are maintained.