At Plumbing Supply Store, we’re committed to providing professional-grade plumbing products with reliable service to trade professionals worldwide. Below you’ll find detailed information about our shipping and returns processes.

Shipping Information

Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods:

  • Standard Shipping: Via DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Flat rate: $12.95 USD
  • Free Shipping: Via EMS (for orders over $50)
    • Delivery time: 15-25 business days after dispatch

Shipping Areas: We ship globally, excluding some Asian regions and remote areas. Please contact us if you’re unsure about delivery to your location.

Returns & Exchanges

We stand behind our professional plumbing products. If you’re not completely satisfied, we offer straightforward returns and exchanges for qualified items within 15 days of delivery.

Return Process

  1. Contact Us within 15 days of receiving your order at [email protected] with your order number and reason for return
  2. Complete the Return Form (template provided below)
  3. Package Items Securely in original packaging with all components
  4. Ship to Our Warehouse at:
    Plumbing Supply Store Returns Department
    849 East Victoria Street
    Carson, US 90746

Return Conditions

  • Items must be unused, in original condition with all packaging
  • Proof of purchase required (order number or invoice)
  • Customer responsible for return shipping costs unless item is defective
  • Original shipping fees are non-refundable

Non-Returnable Items

For professional hygiene and safety reasons, we cannot accept returns on:

  • Leak Repair Kits (opened or used)
  • Cutting Tools (used or sharpened)
  • Custom-cut Copper Tube
  • Special Order Brassware
  • Insulation Materials (cut or opened)

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds processed within 3-5 business days
  • Method: Refunded to original payment method (Visa, MasterCard, JCB, PayPal)
  • Notification: You’ll receive email confirmation when processed
  • Bank Processing: Allow 5-10 business days for funds to appear in your account

Exchange Process

For exchanges of qualified items:

  • Follow standard return process
  • Clearly indicate requested replacement item
  • We’ll ship replacement once return is received
  • Price differences will be charged/refunded as needed

Defective or Incorrect Items

If you receive defective plumbing supplies or wrong items:

  • Contact us immediately at [email protected]
  • Include photos of the issue
  • We’ll provide prepaid return shipping if applicable
  • Expedited replacement available for professional emergencies

International Returns

For customers outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Mark package as “Returned Goods” to avoid customs fees
  • Original shipping fees and import taxes are non-refundable
  • Allow additional processing time for international returns

Return Request Template

Subject: Return Request – Order #[Order Number]

Email Body:
Dear PlumbingProShop Team,

I would like to request a return/exchange for my order #[Order Number] placed on [Order Date].

Item(s) to Return: [Product Name] – [Quantity] – [Reason for Return]
Preferred Resolution: [Refund / Exchange for (specify product)]
Additional Notes: [Any relevant details]

Please confirm next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Business Name (if applicable)]
[Phone Number]

Need professional assistance? Contact our trade support team at [email protected].

We’re committed to serving the plumbing professional community with quality products and reliable service.