At PlumbingProShop, we’re committed to providing professional-grade plumbing supplies with reliable global delivery. Whether you’re a tradesperson or DIY enthusiast, find answers to common questions below about our products, shipping, and services.
Product Questions
What types of plumbing products do you specialize in?
We focus on professional-grade plumbing components including:
- Valves (Ball, Gate, Check, Bypass, Isolating)
- Brassware and copper tubing
- Bathroom & shower fixtures
- Commercial kitchen & catering equipment
- Specialty tools (cutting, bending, leak repair)
- Safety components (grab rails, inspection chambers)
Are your products suitable for commercial plumbing projects?
Absolutely. Many of our professional customers including contractors and commercial plumbers rely on our valves, connectors, and specialty tools for job sites. Products like our commercial-grade brassware and professional cutting tools are specifically designed for heavy-duty use.
Do you offer product recommendations for DIY projects?
Yes! Our team includes former plumbing professionals who can advise on residential projects. For bathroom renovations, we recommend starting with our shower components, grab rails, and brassware collections. Email [email protected] with your project details for personalized suggestions.
Shipping & Delivery
What are my shipping options?
We offer two reliable shipping methods:
- Standard Express Shipping ($12.95 flat rate via DHL/FedEx) – 10-15 business days after dispatch with full tracking
- Free Economy Shipping (via EMS for orders over $50) – 15-25 business days after dispatch
Do you ship internationally?
We ship globally to most countries (excluding some Asian and remote regions). During checkout, you’ll see all applicable customs fees upfront. Our team understands regional plumbing requirements and can advise on international shipments – just email us before ordering.
How can I track my order?
For Express Shipping: You’ll receive DHL/FedEx tracking information via email when your order dispatches.
For Economy Shipping: EMS tracking numbers are provided but may have limited updates until delivery.
Can’t find your tracking info? Contact [email protected] with your order number.
For Economy Shipping: EMS tracking numbers are provided but may have limited updates until delivery.
Can’t find your tracking info? Contact [email protected] with your order number.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return window from delivery date for most items:
- Easy online returns process
- Pre-paid return labels provided for defective items
- Items must be in original condition
- Specialty custom items may be non-returnable
What if I receive a damaged or incorrect item?
We apologize for any inconvenience! Email photos of the issue to [email protected] within 7 days of delivery. For damaged professional tools or valves, we’ll typically send replacements immediately with a prepaid return label for the defective item.
How long do refunds take to process?
Once we receive your return, refunds are processed within 5 business days. Credit card refunds typically appear in 3-5 additional business days. PayPal refunds are usually instant.
Payment & Accounts
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure checkout. Unfortunately we don’t currently accept AMEX or purchase orders.
Are there any hidden fees?
No surprises – all customs and import fees are calculated at checkout before you complete your purchase. The price you see at checkout is what you’ll pay (plus any applicable local taxes upon delivery).
Do you offer trade accounts for professionals?
Yes! Contractors and plumbing businesses can apply for trade accounts with volume pricing and dedicated support. Email [email protected] with your business license and typical order volume for details.
Technical Support
Who can I contact for product installation advice?
Our customer service team includes former plumbers who can provide basic installation guidance for valves, shower components, and other products. For complex commercial installations, we recommend consulting with a licensed professional in your area.
Do you provide product specifications or material certifications?
Yes – technical specifications and material certifications are available for all professional-grade products (especially important for commercial valves and brassware). These can be downloaded from product pages or requested via email.
Still have questions? Our plumbing-experienced support team is ready to help at [email protected] or by phone at [PHONE NUMBER]. We typically respond within 1 business day.